Students learn key elements of computer hardware. They will examine the components that a PC is made up of as well as the terminologies associated with hardware components. During the course students will be able to identify each device and learn troubleshooting techniques to resolve problems. At the end of this course students will be expected to dismantle a PC and rebuild it to a functional state.

Students will build on the knowledge they gained from the hardware course. During this course they will learn what an operating system is as well as the various types that exist. Troubleshooting operating system errors is key for any support technician, so that is a focus on this course. At the end of this course students will be able to install and configure an operating system.

This course is intended for students who are interested in expanding their knowledge base and technical skills about networks. In this course, students learn various network infrastructures as well as terminologies. Students will be able to identify the key components of wireless and wired networks. Key components of this course include TCP/IP, network devices, LAN/WAN technologies as well as troubleshooting network problems.

This course is intended for students who are interested in expanding their knowledge base and technical skills about mobility and mobile devices. In this course, students learn various mobile technologies. Students will learn to configure and secure Windows devices, access and manage data and learn about enterprise mobility including Bring Your Own Device policies.

This course will give students the fundamental knowledge, skills, and confidence in cloud computing. Students will learn key cloud services and terminology, Microsoft cloud services and the ability to use, configure, or support parts of other key Microsoft technologies for cloud services.

This course is designed to provide students with the knowledge and skills required to install and configure Windows Client desktops and devices in a Windows Server domain corporate environment. These skills include learning how to install and customize the Windows Client operating systems and apps, and configure local and remote network connectivity and storage. Students will also learn how to configure data security, device security, and network security, and maintain, update, and recover Windows Client.

Students learn how to plan and implement Windows Client deployments in large organizations. Students also learn how to manage the Windows Client installations after deployment to provide secure identity and data access using technologies related to Group Policy, Remote Access, and device registration.

This course is intended to test the students’ knowledge on Windows Client. Students will be required to complete a practical assessment of Windows Client in a variety of different configuration modes. Students will put into practice the skills learned from course 420-T20-HR and 420-T21-HR. It will be the students’ responsibility to work independently throughout this assessment.

This course is intended to provide the students with the skills and knowledge necessary to implement a core Windows Server Infrastructure into an existing enterprise environment. This course focuses on real skills for real jobs and prepares students to prove mastery of core services such as Active Directory and networking services, Managing Active Directory Domain Services Objects, Automating Active Directory Domain Services Administration, Implementing Local Storage, Implementing File and Print Services and Implementing Group Policy.

This course validates the skills and knowledge necessary to administer a Windows Server Infrastructure in an enterprise environment. This course focuses on real skills for real jobs and prepares students to prove mastery of core services such as user and group management, network access, and data security, Implementing a Group Policy Infrastructure, Managing User and Service Accounts, Maintaining Active Directory Domain Services, Configuring and Troubleshooting DNS, Configuring and Troubleshooting Remote Access, Installing, Configuring, and Troubleshooting the Network Policy Server Role, Optimizing File Services, Increasing File System Security, Implementing Update Management.

This course will help validate the skills and knowledge necessary to administer a Windows Server Infrastructure in an enterprise environment. This course focuses on real skills for real jobs and prepares students to prove mastery of Advanced Windows Server Services such as advanced configuring tasks necessary to deploy, manage, and maintain a Windows Server infrastructure. It covers such skills as fault tolerance, Implementing Advanced Network Services, Implementing Advanced File Services, Implementing Network Load Balancing, Implementing Failover Clustering, Implementing Disaster Recovery.

This course is intended to test the students' knowledge on Windows R2. Students will be required to complete a practical assessment of Windows R2 in a variety of different configuration modes. Students will put into practice the skills learned from course 420-U30-HR, 420-U31-HR, 420-U32-HR. It will be the students' responsibility to work independently throughout this assessment. Students will be able to use the Internet as a resource throughout most of the project.

This course covers the knowledge and skills needed to provide an enterprise solution that supports manual and automated server installations in a physical and virtual environment including the supporting file and storage services. Students will also learn the skills necessary to provide enterprise networking solutions such as DHCP, VPN, and DirectAccess. You will also learn the skills necessary to design and implement a forest and domain infrastructure including multi domains/forest and branch office scenarios.

This course is design to deliver the knowledge and skills to plan and implement a highly available, secure infrastructure with focus on managing and maintaining a server infrastructure. Students will focus on configuring a Windows domain model as well as proper methods to secure resources through the use of groups and permissions within the domain model, implementing fault tolerance and backup strategies.

This course will provide students with the knowledge and skills to plan, deploy, manage, secure, and support Microsoft Exchange Server. This course will teach students how to configure Exchange Server and supply them with the information needed to monitor, maintain, and troubleshoot Exchange Server. This course will also provide guidelines, best practices, and considerations that will help you optimize performance and minimize errors and security threats in Exchange Server.

Students use the skills they have learned over the duration of the course to produce a final network project which incorporates the skills from all the courses. The student will be required to plan a network, then design the network and finally implement the project using to tools and skills gained throughout the program. The result is a configured Microsoft Windows network that includes both servers and clients and is fully functional and secure.

Students will develop the knowledge and skills associated with teamwork and communication.  They will learn the different roles required to work successfully in a production and client-focused environment.  Self-management skills are addressed in order to ensure their own contribution supports team processes.  Emphasis is also placed on the client/user and how IT support professionals can support their needs in a positive, problem-solving, professional manner.